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Retail

Treat every caller like a customer in store

Callers sent to the right store or team, clear call quality and text updates for customers, on packages where you only pay for what you use.

  • Works on any device
  • No technical skills needed
  • Phones and IT, one provider
Overview

The phone always rings when the shop is busiest

Your team is serving customers in store when the phone rings, and someone has to choose. Customers call to check stock, opening times and orders, and a call that rings out can be a sale lost.

Our cloud phone system sends each caller to the right store or team and holds them in a queue when everyone is busy, and our contact centre platform keeps customers updated by text. Packages are customisable to your business, whatever its size, so you only pay for what you use.

How we help

The right tools for retail teams

Clear calls, every store on one system and customers kept up to date by text, so the welcome customers get in store carries over to the phone.

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Clear call quality

We support VoIP equipment and use hardware voice compression for first-rate call quality, so customers hear you clearly.

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Packages that fit

Packages are customisable to your business, whatever its size, so you only pay for what you use.

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Every store connected

Put stores, offices and staff on the move on one cloud phone system, and transfer calls between stores on any device.

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Customers kept informed

IVR and call queuing get callers to the right person, and SMS lets you tell customers when an order is ready.

Recommended

Where to start

Here's what we recommend for retail teams. Take one, or bring them together with one team to call.

  1. Phone systems

    Business phone systems

    Cloud phone systems for UK businesses: take calls on any device and keep your numbers. Wave from £9.99 and Communicator from £23.99 per user per month.

    • Keep your numbers
    • Calls on any device
    • Call handling built in
    Business phone systemsPhone systems
    PricingFrom £9.99 per user per month
  2. Phone systems

    Contact centre

    A cloud contact centre for inbound and outbound teams: calls, web chat, email and SMS in one workspace, with diallers, live wallboards and home working.

    • Every channel in one place
    • Diallers for outbound teams
    • Home-based agents
    Contact centrePhone systems
    PricingOn request
  3. IT support

    Connectivity

    High-speed, resilient connections, office Wi-Fi and one managed network across all your sites, installed and looked after by our team.

    • Business connectivity
    • Office network and Wi-Fi
    • One network, every site
    ConnectivityIT support
    PricingOn request
FAQs

Retail: your questions answered

Still have a question?

Talk to our team and we'll help you find the right fit.

See all FAQs
  • Yes. Stores, offices and staff on the move can share one cloud phone system on any device. Calls can be transferred between stores, and IVR (the menu callers hear) sends customers to the right place.

  • Yes. Packages are customisable to your business, whatever its size, so you only pay for what you use. Wave starts from £9.99 per user per month.

  • With supported VoIP equipment and hardware voice compression for first-rate call quality. Cloud calls also depend on your internet connection, so we can check your network as part of a free IT audit and recommend changes if they're needed.

  • Yes. Our contact centre platform sends messages, notifications and alerts to customers by SMS, for example when an order is ready to collect.

  • With call queuing and forwarding. Callers wait in a queue with music on hold until someone is free, and call forwarding and transfer let another store or team pick up when you're busy.

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