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Outsourcing

Deliver the service you promised, and prove it

Voice, chat, email, SMS and web apps in one contact centre, with real-time metrics for every client and room to grow with each new contract.

  • Works on any device
  • No technical skills needed
  • Phones and IT, one provider
Overview

Every client judges you on service

When you run customer service for other businesses, you need to be readily available on every channel their customers use, and able to show each client how their service is performing. Win a new contract, and you need to scale up.

Our cloud contact centre puts every channel on one collaborative platform, monitors engagement and key metrics in real time, and runs on stable connectivity and hosting. You deliver consistent, quality service that builds loyalty.

How we help

The right tools for outsourcing teams

Serve every client's customers on the channels they prefer, keep a live eye on performance and connect the platform to the systems you and your clients use.

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Support on any channel

Serve customers by voice, chat, email, SMS and web apps from one collaborative contact centre platform.

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Metrics you can share

Monitor customer and client engagement and key metrics in real time with wallboards and simple reports, so you can show each client how their service is going.

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Simple to run

Set up, configure and manage the platform easily, with stable connectivity and hosting behind it.

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Built to connect

An open API management platform with built-in monitoring connects your contact centre to the systems you and your clients use.

Recommended

Where to start

Here's what we recommend for outsourcing teams. Take one, or bring them together with one team to call.

  1. Phone systems

    Contact centre

    A cloud contact centre for inbound and outbound teams: calls, web chat, email and SMS in one workspace, with diallers, live wallboards and home working.

    • Every channel in one place
    • Diallers for outbound teams
    • Home-based agents
    Contact centrePhone systems
    PricingOn request
  2. Phone systems

    Business phone systems

    Cloud phone systems for UK businesses: take calls on any device and keep your numbers. Wave from £9.99 and Communicator from £23.99 per user per month.

    • Keep your numbers
    • Calls on any device
    • Call handling built in
    Business phone systemsPhone systems
    PricingFrom £9.99 per user per month
  3. IT support

    Connectivity

    High-speed, resilient connections, office Wi-Fi and one managed network across all your sites, installed and looked after by our team.

    • Business connectivity
    • Office network and Wi-Fi
    • One network, every site
    ConnectivityIT support
    PricingOn request
FAQs

Outsourcing: your questions answered

Still have a question?

Talk to our team and we'll help you find the right fit.

See all FAQs
  • Voice, chat, email, SMS and web apps, all from one collaborative contact centre platform, so your clients' customers can reach you however they prefer.

  • Yes. Monitor customer and client engagement and key metrics in real time, with wallboards and simple reporting tools, so you can show each client how their service is performing.

  • Yes. An open API management platform with built-in monitoring helps you connect your contact centre to the systems you and your clients use.

  • It's designed to be easy. Set-up, configuration and management are simple, with stable connectivity and hosting behind the platform.

  • Yes. The platform runs in the cloud with scalable voice capacity, so you can add agents and lines as you win new work, with agents in the office or at home.

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