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High tech

Every customer channel, one platform you control

Voice, web chat, email and SMS in one cloud contact centre, with advanced integration and voice capacity that grows with you.

  • Works on any device
  • No technical skills needed
  • Phones and IT, one provider
Overview

Your customers won't stick to one channel

Your customers reach you by phone, chat, email and text, and they expect a joined-up answer whichever they choose. As you grow, a separate tool for each channel gets harder to manage and harder to connect to the systems you already run.

Our cloud contact centre brings every channel into one workspace you can customise yourself, with advanced integration and voice capacity that scales with you. You keep complete control, any time and from anywhere.

How we help

The right tools for high tech teams

Run every customer conversation from one platform, connect it to the tools you already use and change it yourself, without waiting on a supplier.

01 / 04

Every channel, one workspace

Handle voice, web chat, email and SMS in one cloud contact centre, so customers get a joined-up experience whichever channel they choose.

02 / 04

Connects to your stack

Advanced integration connects your contact centre to the systems you already run, such as your CRM.

03 / 04

Change it yourself

Self-service tools let you adjust phone, web chat, SMS and email campaigns as your needs change, and the campaign builder sets up new ones.

04 / 04

Scales as you grow

We move your systems into a managed cloud, so there's less hardware to look after, growth is easier and one team is responsible for it all.

Recommended

Where to start

Here's what we recommend for high tech teams. Take one, or bring them together with one team to call.

  1. Phone systems

    Contact centre

    A cloud contact centre for inbound and outbound teams: calls, web chat, email and SMS in one workspace, with diallers, live wallboards and home working.

    • Every channel in one place
    • Diallers for outbound teams
    • Home-based agents
    Contact centrePhone systems
    PricingOn request
  2. Phone systems

    Unified communications

    Unified communications with Communicator: calls, chat, video meetings and screen sharing in one app, wherever your team works. From £23.99 per user per month.

    • Chat, video and screen sharing
    • Desktop and mobile apps
    • Tools for team leaders
    Unified communicationsPhone systems
    PricingFrom £23.99 per user per month
  3. Cloud computing

    Cloud computing

    Cloud computing for UK businesses: we move your systems into one secure, managed cloud and look after it for you, with full system backup and one team to call.

    • Cloud migration
    • A managed cloud environment
    • One provider instead of many
    Cloud computingCloud computing
    PricingOn request
FAQs

High tech: your questions answered

Still have a question?

Talk to our team and we'll help you find the right fit.

See all FAQs
  • Yes. The contact centre offers advanced integration, and Communicator adds CRM integration and a developer platform for your other business apps. Tell us what you run and we'll talk you through the options.

  • Yes. Self-service tools let you adjust phone, web chat, SMS and email campaigns as your needs change, so you keep complete control of a fully customisable platform.

  • Yes. Scalable voice capacity lets you add agents and lines as demand grows, and a managed cloud makes the rest of your systems easier to grow too, with less hardware to look after.

  • Yes. Handle voice, web chat, email and SMS in one cloud contact centre. Customers get a joined-up experience whichever channel they choose, and your team sees every conversation in one workspace.

  • Yes. The platform is available any time and from anywhere, so your team can support customers from the office, from home or on the move.

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