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Healthcare

Get every patient call to the right team

Greet every caller with a menu, send appointment reminders by text and meet partners by video, on cost-effective cloud communications.

  • Works on any device
  • No technical skills needed
  • Phones and IT, one provider
Overview

Patient care shouldn't wait on a busy phone line

Reception teams juggle ringing phones, patients at the desk and messages waiting for a reply. When the lines are busy, patients wait, and colleagues and outside partners can be just as hard to reach.

Our cloud communications get each call to the right team, keep patients informed by text and make it easy to work with partners by video. They're cost-effective and IT-friendly, and our team supports you along the way.

How we help

The right tools for healthcare teams

We help clinics, practices and care providers route calls, keep patients informed and work closely with partners, while we look after the technology.

01 / 04

Patient calls routed

IVR (the menu callers hear) and call queues send each patient to the right team, such as appointments or reception, with music on hold while they wait.

02 / 04

Reminders by text

Send messages, notifications and alerts to patients by SMS, such as appointment reminders, from our cloud contact centre platform.

03 / 04

Video with partners

Communicator brings video calls, chat and file sharing together, so it's easier to work with colleagues and external partners in care.

04 / 04

IT looked after

Our managed IT service, with a help desk and full system backup, looks after the technology behind your service, so your team can focus on care.

Recommended

Where to start

Here's what we recommend for healthcare teams. Take one, or bring them together with one team to call.

  1. Phone systems

    Business phone systems

    Cloud phone systems for UK businesses: take calls on any device and keep your numbers. Wave from £9.99 and Communicator from £23.99 per user per month.

    • Keep your numbers
    • Calls on any device
    • Call handling built in
    Business phone systemsPhone systems
    PricingFrom £9.99 per user per month
  2. Phone systems

    Contact centre

    A cloud contact centre for inbound and outbound teams: calls, web chat, email and SMS in one workspace, with diallers, live wallboards and home working.

    • Every channel in one place
    • Diallers for outbound teams
    • Home-based agents
    Contact centrePhone systems
    PricingOn request
  3. IT support

    IT support

    Managed IT support with a help desk for your team, onsite and remote engineers, and plans from £30 per workstation per month.

    • A help desk for your team
    • Onsite and remote engineers
    • Easy switching and backup
    IT supportIT support
    PricingFrom £30 per workstation per month
FAQs

Healthcare: your questions answered

Still have a question?

Talk to our team and we'll help you find the right fit.

See all FAQs
  • Through IVR, the menu callers hear when they ring. It sends each patient to the right team, such as appointments or reception, and call queues hold callers with music on hold until someone is free. If no one can answer, voicemail to email makes sure the message is picked up.

  • Yes. Our contact centre platform sends messages, notifications and alerts to patients by SMS, for example appointment reminders.

  • Yes. Communicator brings video calls, chat and file sharing together, and you can bring external phone numbers into calls and video meetings, so partners can join from their own phones.

  • It's built to be cost-effective. Wave starts from £9.99 per user per month, so you only pay for the people who need a line, and there's no phone system equipment to look after on site.

  • Yes. Our managed IT service, with a help desk and full system backup, looks after the technology behind your service, so your team can focus on care. Start with a free IT audit.

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