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Co-managed IT supportCo-managed IT

Co-managed IT support that works alongside your team

Keep your in-house IT team and add ours: a help desk, onsite and remote engineers and full system backup, with every request tracked in one place.

From £30 per workstation per month

Start with a free IT audit

Our technology partners

  • Nokia
  • Oracle
  • Polycom
  • exponential-e
  • BroadSoft
Who does what

Your team stays in charge. We add the capacity.

Co-managed IT support adds our engineers to the people you already have, so your team can focus on the work that matters most to your business.

Your IT team

Keeps the knowledge of your business and the decisions about your systems.

  • Your priorities and projects
  • What gets handed over
  • The final say on your systems

Shared

  • Every request tracked
  • Everyone kept up to date
  • Root causes fixed, not patched

VoIPTech engineers

Take on the requests and jobs you hand over, working to ITIL industry standards.

  • Help desk requests, with VIP support for key people
  • Onsite and remote engineers
  • Hardware installation
  • Full system backup
What we add

What we add to your team

Hand over as much or as little as you like. Every request is tracked, so nothing falls between the two teams.

  • Requests from your people are logged and tracked, and both teams can see where each one stands.

  • Our engineers help remotely or on site, including installing the hardware your business needs.

  • Full system backup helps protect your business against data loss and downtime.

  • Our migration and onboarding service helps when you move to new systems, with as little disruption as possible.

Pricing

Priced for the support you add

Plans start from £30 per workstation per month, depending on how many workstations we look after and the support you need. Not sure yet? Start with a free IT audit.

Free IT auditNo cost, no obligation

We review your systems and send you a report on how to get the best from them.

Free
Book your free audit

What we look at:

  • How your IT is set up today
  • How secure your systems are
  • How well your network runs
  • Where problems could start
  • A report on how to get the best from your systems
How it works

Start working together in three steps

It begins with a free look at your systems.

  1. 01

    Book a free IT audit

    We review your set-up, security and network, and send you a report on how to get the best from your systems.

  2. 02

    Agree who does what

    We agree with your team which requests and jobs we take on, and how we'll keep each other updated.

  3. 03

    Work as one team

    Requests are tracked in one place, and we keep everyone up to date until each one is resolved.

FAQs

Co-managed IT support: your questions answered

Still have a question?

Talk to our team and we'll help you find the right fit.

See all FAQs
  • Co-managed IT support adds our team to yours. Your in-house IT people stay in charge of your systems, and we take on the requests and jobs you'd rather hand over, with every request tracked so both teams know where things stand.

  • With managed IT support, we act as your whole IT team. With co-managed support, we expand the team you already have.

  • You do. We agree with your team which requests and jobs we take on.

  • Every request is logged in our tracking system, and we keep everyone up to date at every step, however critical or simple the issue. Your people and ours always know where things stand.

  • Yes. Our engineers help remotely or on site, depending on what's needed, including the physical installation of all the hardware your business needs.

  • Yes. Full system backup is part of our service, to help protect you against data loss and downtime, and our migration and onboarding service helps with moves to new systems.

  • Plans start from £30 per workstation per month. The price depends on how many workstations we look after and the support you need, so request a quote and we'll put together a package that suits your team.

  • Start with a free IT audit. We review your set-up, security and network, look for potential future problems and send you a report on how to get the best from your systems.

Give your IT team the backup it deserves

Start with a free IT audit, and we'll show you where we can help.