Products
Wave and Communicator
A phone system that goes wherever you do
Keep your numbers, and take calls on any device from £9.99 per user per month.
Free IT audit
Get the best from your IT
We review your set-up, security and network, then send you a report you can act on.
Cloud computing
Cloud computingOverviewMove to one secure cloud, managed for youCloud computing
Cloud computing without the complexity
We move your systems into one secure cloud and look after it for you.
Web hosting
Web hostingOverviewFast, secure hosting from £2.99 a monthDomains and hosting
Your domain, website and email together
Register your .co.uk or .com, then host your site and email from £2.99 a month.
Cloud contact centre
Up and running in days
Our technology partners
Every contact centre is different, so each one is quoted to fit. Tell us about your agents, channels and campaigns, and we'll put a quote together.
Run inbound and outbound teams on voice, web chat, email and SMS, in the office or at home.
Includes:
Calls, video, chat and file sharing in one app, so your team can work together from anywhere.
Everything in Wave, plus:
Calls, web chat, email and SMS arrive in the same workspace, so customers get a joined-up experience however they get in touch.
Take inbound calls and run outbound campaigns from the cloud, with voice capacity that grows for busy seasons or a new campaign.
Answer website visitors from the same workspace your agents use for calls, email and SMS.
Bring customer emails into your campaigns, so your team handles them in one place with everything else.
Send messages, notifications and alerts to customers by SMS, as part of a campaign or on their own.
Spend less time dialling and more time talking. Choose predictive, progressive or preview dialling to lift contact rates and agent productivity, and cut the time customers wait.
Wallboards and simple reporting tools show how your team is doing right now, so you can act on busy queues and campaigns straight away.
Live screens that show your team's performance in real time.
See how every campaign is going while it runs.
Set up phone, web chat, email and SMS campaigns yourself, in one place.
Take control and adjust your campaigns yourself as your needs change.
Add agents and lines as demand grows, for seasonal peaks or a new campaign.
Connect the systems you already use, such as your CRM.
From customer service to collections, one workspace runs every campaign.
Give customers a joined-up experience across phone, web chat, email and SMS, from one workspace.
Reach more prospects and convert more of them in less time, with automation that keeps agents talking.
Reach more people at a lower cost, with shorter calls and less unnecessary contact.
Let skilled agents work from home with the same tools as the office, on a secure, scalable platform.
Tell us what you need, and we'll set it up in days or move your existing contact centre to the cloud.
Share your channels, campaigns and the systems you use, such as your CRM.
We set up your workspace and campaigns, and help move your existing contact centre to the cloud.
Your agents work from the office or from home, and you add agents and lines as demand grows.
We work with companies whose values and mission align with our own and I cannot recommend Voiptech highly enough. We have been a customer for two years and the service has been unbelievable. They identified our needs and supplied a system that revolutionised our communications internally, externally and delivered it under budget.
Changing our IT supplier seemed daunting but migration was super easy and Voiptech did everything with minimal disruption. The guys at Voiptech understand our needs and deliver a first rate remote IT service so now we can connect and collaborate with our team knowing all technical systems are continuously monitored and maintained.
Having access to 24/7 managed IT services means we can be confident that the technology forming the backbone of our business is secure, so we can focus on continuing to provide the very best specialist care services. Great support and always available.
It's a contact centre that runs entirely in the cloud. Your agents get everything they need to talk to customers by phone, web chat, email and SMS in one workspace. There's no contact centre equipment to install, agents can work from anywhere, and you can add capacity as you grow.
Voice, web chat, email and SMS, all from one workspace, so customers get a joined-up experience whichever channel they choose. Self-service tools let you adjust each campaign yourself as your needs change.
All three help outbound teams improve contact rates and productivity, and reduce customer wait times.
Yes. The contact centre runs in the cloud, so skilled agents can work from the office or from home with the same tools. The platform is secure, scalable and flexible, which makes home-based agents a cost-effective way to grow your team.
Yes. Wallboards, a real-time results manager and simple reporting tools give you live performance information, so you can manage queues and campaigns as they happen.
Yes. Send messages, notifications and alerts to customers instantly by SMS, as part of your campaigns or on their own.
Any team that talks to customers in volume, including customer service, sales and marketing, and collections. Sales and marketing teams can reach more prospects and convert more of them in less time by adding automation, and collections teams can reach more people at a lower cost.
Yes. The platform offers advanced integration capabilities. Tell us which systems you use, such as your CRM, and we'll talk you through the options.
Implementation is done in days. Our team can also help you move your existing contact centre to the cloud, quickly and easily.
It depends on your agents, channels and campaigns, so every contact centre is quoted to fit. Tell us about your team and we'll put a quote together.
Yes. Scalable voice capacity means you can add agents and lines as demand grows, for example for seasonal peaks or a new campaign.
Put your other teams on a cloud phone system, bring your back office onto Communicator, or connect your sites.
Tell us how your team works today, and we'll build a contact centre around it.
