A business phone system that goes wherever you do

It's a phone system that makes and takes calls over your internet connection instead of a traditional phone line. You'll also hear it called VoIP (voice over internet protocol). It's hosted for you, so there's no phone system equipment to look after in your office, and your team can use it on computers, mobiles or desk phones, wherever they are.

Communicator is Wave plus the tools to work together. Choose Wave if calls are what you need, or Communicator if your team also wants to meet, message and share files in one app.

Wave has everything you need to handle calls well, including IVR menus, call queuing and routing, call recording, call forwarding and transfer, music on hold, voicemail to email, audio conferencing, HD voice, and call logs with analytics and reporting.

Communicator includes everything in Wave, plus chat, video calling, screen sharing and whiteboards, file sharing, CRM and Microsoft integration, call monitoring, whisper and barge, internet fax and a developer platform.

Wave starts at £9.99 per user per month and Communicator at £23.99, so you only pay for the people who need a line. You can add a call plan and extra numbers to suit how your business uses the phone.

It depends on your call plan. You can choose unlimited UK landline and mobile calls, pay per minute, or have a custom call plan built around how much your team calls.

Yes. We can take over your existing lines and keep your current business numbers, so customers still reach you on the numbers they know. Moving a number between providers is called porting, and we'll confirm any porting charges and timings before we start.

Local, non-geographic, freephone and international numbers. A local number shows customers you're nearby, a freephone number is free for them to call, and you can add extra numbers whenever you need them, for example for a new office or a campaign.

See how each type works on our business phone numbers page.

Yes. The app lets your team make and take business calls on mobiles, tablets and computers, anywhere in the world, using your business number. One connection covers all your devices, including supported desk phones, so calls reach you wherever you are.

Not necessarily. Your team can use the app on computers and mobiles instead of desk phones. If you'd like handsets on desks, Wave works plug and play with select, supported phones. Ask our team which ones suit you.

Wave can be up and running within 24 hours. Our specialist team sets it up and supports you, and Wave can be installed from scratch or work over your existing business phone system.

Yes. Connect every office, site and home worker to one cloud phone system, on any of their devices. Calls can be transferred between locations, and IVR, call queuing and routing send each caller to the right team, wherever that team is.

Wave's virtual receptionist greets them with a menu, such as "press 1 for sales", and sends them to the right team. This menu is called IVR (interactive voice response). Call queuing holds callers with music on hold until someone is free, call forwarding can send calls to another number, and voicemail to email means messages reach you wherever you are.

Yes. Call recording is included, along with call logs, analytics and reporting, so you can review conversations for training and quality.

Your calls don't have to stop. Cloud phones need power and an internet connection, but:

• the app keeps working on mobiles over mobile data
• call forwarding can send calls to mobiles or another site
• voicemail to email makes sure messages still reach you

For extra resilience, a backup internet connection and backup power keep desk phones running. Our connectivity team can advise.

Yes. You can call 999 or 112 from your business phone system. Because cloud phones work over the internet, keep the address linked to each number up to date so emergency services can find you, and keep a mobile phone to hand in case of a power cut or internet outage.

A fast, stable one. Cloud calls run over your internet connection, so call quality depends on its speed, its stability and how busy your network is. We can check your network before you switch, as part of a free IT audit, and recommend changes if they're needed.

Yes. The Wave control panel lets you change settings, users and call handling yourself, in seconds and with no technical knowledge needed. If you'd rather have a hand, call our support team on 020 3745 0201.