Featured guide Phone systems
The UK landline switch-off: what it means for your business
UK landline switch-off: the old phone network closes on 31 January 2027. What stops working, what to check and how to move your business in time.
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Guides for your phones, IT and website
Plain answers and practical advice on business phone systems, IT support, the cloud and web hosting, written for UK businesses.
Latest guides
IT and cloud
Moving to the cloud: a step-by-step guide
Moving to the cloud: a plain step-by-step guide for small and medium businesses, from taking stock and planning to moving in stages, and what to ask a provider.
Phone systems
The UK landline switch-off: what it means for your business
UK landline switch-off: the old phone network closes on 31 January 2027. What stops working, what to check and how to move your business in time.
IT and cloud
Managed IT support or an in-house IT person?
Managed IT support or an in-house IT person: how they compare on cover, skills, cost and response, the co-managed middle ground and what to ask a provider.
Web hosting
Why your business email should use your own domain
Business email on your own domain: why it beats free webmail for trust and control, what you need, how SPF, DKIM and DMARC help, and how to move across.
Web hosting
How to choose a domain name for your business
Choosing a domain name for your business: keep it short and easy to spell, pick .co.uk, .uk or .com, check trade marks, and protect and renew it.
IT and cloud
Cyber security basics for small businesses
Cyber security basics for small businesses: the NCSC's practical steps on passwords, updates, backups and phishing, plus Cyber Essentials and where to report.
Blog
Why Landline Phones Are Still in Fashion in 2020?
With cell phones dominating the 21st century, some may say that landlines are getting out of fashion. However, landline phones aren’t all that bad. It may seem outdated to keep a landline in modern-day 2020, but a landline phone can be beneficial not just to offices, but even to your homes. For one thing, the […]
Telecommunications
6 Tips for Virtual Teams to Cope with Communication Challenges
Building virtual teams is not easy, especially when it is your first time to venture into this kind of business setup. However, remote work is becoming increasingly common these days, as it becomes a necessity for many businesses as part of the new normal. Employers have begun to see the benefits of a non-traditional workplace […]
Blog
IVR System for VoIP Phones: What is it and How Does it Work?
An Interactive Voice Response (IVR) system is a phone technology that lets callers interact with a computer to get information or assistance without the need of a human operator. An IVR system is widely used by companies to automate certain business transactions and can be an essential tool that can improve how your customers experience […]
Blog
How to Keep VoIP Connection Even When There’s a Power Outage?
Business communication is an integral part of a successful organisation. It is important to set up a communication infrastructure that can bring efficiency and transparency to the company. Poor communication can result in inefficiency, bad customer experience, unproductiveness, and the eventual downfall of the business. We live in the era of internet-dependent VoIP telephone that […]
Blog
Pros and Cons of a Digital Workforce
The digital workforce is no longer seen as a future trend but instead as an essential strategy to stay relevant in today’s market. The incorporation of new technologies into the workplace has allowed businesses to discuss its cost- and time-saving benefits, on top of building a favourable digital work culture. However, is a digitised workforce […]
Blog
Pros and Cons of Running Your Business from Home with a Virtual Workforce
Companies have adapted to the emerging trend of building a business from home. This new work setup has been subject to scrutiny by experts in the business industries. As with any key business decision, it’s essential to examine and analyse the pros and cons of transitioning to a virtual workforce and running your business in […]
Blog
Cloud Communications vs UCaaS: What’s the Difference?
With the significance of communications in an organisation, businesses are gradually turning to communication solutions like cloud communications and unified communications. These innovations have started to gain momentum in the business communication industry, with its various benefits that allow businesses to become flexible in changing times. Cloud communications system and unified communications, when used efficiently, […]
Telecom Equipment
Things to Consider When Choosing VoIP Phones
The world of business is truly global. And this demands a global approach to communications. This new reality is why more companies than ever before are turning to VoIP phones to stay connected with customers, staff, and suppliers anywhere in the world. Not surprisingly, 90 percent of IT leaders project that they will cease purchasing […]
Blog
9 VoIP Security Risks and How To Keep Your VoIP Phone System Safe
VoIP security risks are part of the move into a VoIP system. If you’re considering it, it’s normal to have concerns after assessing the potential dangers of VoIP hacking. But the same assessment should also show you that the benefits far outweigh the risks. Lower costs, improved communication, and better productivity are just a few […]
Blog
7 Ways to be Productive in a Work from Home Setting
How to Stay Productive in a Work from Home Setting as the Pandemic Continues? The current COVID-19 pandemic has been drastically affecting several industries. There’s no doubt in asserting that our lives, be it personal or professional, have completely changed amid the health crisis. While there are employees who have lost their jobs due to […]
Blog
Call Centre Solutions: Tech Trends of 2020/2021
Call centre solutions are performance-focused, designed to achieve specific goals: optimise response times, use data to understand customer concerns and needs better, and improve customer experience, in combination with competitive pricing to gain (and keep) a foothold across the market. But recognising the importance of call centre technology is not enough. To stay ahead of […]
Blog
Battle Of Phone System: VoIP Telephone Systems Versus Landline
Communication technology has evolved. Telephone systems have paved the way for better communication providing a seamless way to connect people in the different parts of the world. When it comes to the telephone systems, two major contenders have been competing for their prominence in the business world. Both business telephone systems offer distinctive communication solutions […]
Blog
A Simple Guide to Understanding Unified Communication and Collaboration
Business communications are changing with the rise of VoIP and other digital tools that allow teams to get more work done in record time. Unified Communication and Collaboration (UC&C) is a team collaboration solution and the latest trend in business communication. These platforms bring together numerous communication and collaboration tools that improve overall business functionality. […]
Blog
7 Do’s and Don’ts When Using a VoIP Telephone
Flexible, cheap, and future-proof—these are all the qualities of a VoIP telephone handset. VoIP sounds like an all-too complicated term but in reality, VoIP only means Voice over Internet Protocol. From analogue phones that need to be connected via copper wires, technological innovations have made it possible to make calls over the internet. Sounds familiar? […]
Blog
Benefits of Unified Communications
Businesses today have realised how important it is for communication to be easily accessed and flexible for employees. Being in a fast-paced and highly demanding environment, companies should be able to keep up with the trends. Businesses need technology-driven solutions to thrive and Unified Communications (UC) might be the perfect solution. UC connects different digital […]
Blog
How Business VoIP Phones are Different from Traditional Phones
Today’s fast-paced development in technology brought a lot of changes in the telecommunication systems of businesses. Since the introduction of the internet, online transactions and online communication dominated the industry. The conventional method of communication was replaced with online telephony as it is more flexible and efficient than the traditional telephone system. To date, most […]
Blog
UCaaS: 10 Reasons You Need Unified Communications Solutions in 2020
Ever since cloud-based unified communications solutions have started popping up in recent decades, experts have been predicting the obsoletion of traditional phone systems. In the last few years, some have predicted it to be as early as 2024, but because of the COVID-19 pandemic, we might see the end of traditional systems much sooner. Even […]
Telecom Equipment
Is a Cloud-Based Predictive Dialer Worth Buying?
The business of making and taking phone calls can be a slow and steady grind, especially for companies without the latest technology at their disposal. If you’re looking to take advantage of the available technology for your operations, then a predictive dialer is what you need. But is this phone system a worthy solution? Cloud-based […]
Telecommunications
How Can VoIP Phones Make Communication Systems in Your School Easier
Technology plays a vital role in the delivery of education. The shift towards using the internet is not just limited to accessing knowledge and research but can also be used in a school’s phone and communication systems as well. Through Voice over Internet Protocol (VoIP) technology, schools can experience an improvement in educational quality, productivity, […]
Blog
12 Limitations of Some UK VoIP Providers and How You Can Overcome It
There are a lot of good reasons to switch to cloud-based VoIP communications. UK VoIP providers offer several benefits; however, they still face certain limitations. Some of the limitations you’ll face as a VolP user could be security breaches or internet dependency. In this article, we aim to weigh the limitations as well as the […]
Blog
Difference Between VoIP, IP Telephony, and Unified Communications
VoIP, IP Telephony, and Unified Communications are terms that are regularly thrown about in conversation. And you might notice how people pay no mind to the nuances involved with each concept. Some assume these to be synonymous. So is there a difference? In truth, these three concepts could not be more different. Similar, sure—but, in […]
Telecom Market Comparison
4 Things to Look for When Choosing Between Various VoIP Providers
Over the past years, communication has become less expensive. Many companies are choosing affordable and versatile methods of communication. Since the start of the 21st century, VoIP service has become a dominant alternative to regular phone calls in numerous companies. However, before you choose to opt into a VoIP provider’s subscription plan, there are certain […]
Blog
3 Reasons Why VoIP is Best for Your Business
Voice over Internet Protocol (VoIP) is a telephone connection that works over the internet. The data or voice messages are sent digitally using the Internet Protocol (IP) instead of the analogue telephone lines. VoIP lets people talk to other people located in different parts of the world without paying for international or long-distance charges. In […]
Telecom Market Comparison
How Voice Over Internet Protocol Systems are Set-up
VoIP, or voice over internet protocol, is changing the way businesses communicate. Considering the full range of available functionalities and the relatively lower costs, it’s no surprise that this is becoming an appealing option for many companies. Transitioning from traditional telephony to VoIP may appear challenging or complicated, which is why some companies still hesitate […]
Telecom Market Comparison
How Unified Communications as a Service is Installed
Unified Communications as a Service (UCaaS) has never been as vital as it is today with the increasing need for remote work and customers requesting interaction with companies through different communication channels. The importance of this system has been established; to further enlighten you on the importance of the transition to this system, we will […]
Blog
All You Need to Know About Unified Communication System as a Service
The evolution of communication and information technology has made the conventional systems of communication converge into something called the Unified Communication System. The basic idea behind the UC System like Microsoft Teams is the seamless integration of different enterprise communication services. However, saying that a popular UC System like Microsoft Teams only manages the integration […]
Telecom Market Comparison
3 Disadvantages of Traditional Telephone Communications
5 years ago, only 42% of American businesses used VoIP (Voice over Internet Protocol) for their telecom solutions. Still recently, that number has risen to 79%—and it’s only going to keep on increasing. But why is this the case? Does that mean your business should migrate as well? This article explains what a traditional telephone […]
Telecom Market Comparison
How VoIP Providers in the UK Keep Your Data Safe
Many companies have switched over to a VoIP telephone system for several good reasons. Its cost-efficiency, flexibility, availability of business features, and practicality have driven companies of all sizes to shift to this new communication platform. But these advantages have also prompted questions about security, particularly about VoIP Providers in the UK keeping essential and […]
Telecom Market Comparison
How Do Businesses Use VoIP Systems?
Efficient business communication plays a significant role in elevating the revenue graph and improving the productivity of the company. Over the years, business communication has completed many evolutions that have contributed to the success of the industry. But it was only after the inception of VoIP systems that businesses started to realize the benefits of […]
Telecom Market Comparison
Your Guide to Using Mobile VoIP and Business VoIP Phones
If you’re reading this, I probably don’t have to convince you that Mobile VoIP phone systems are leagues better for your modern business than traditional solutions. But, just to refresh your memory, let’s compare traditional, old-school phone systems (PRI trunking) with VoIP (SIP trunking) side by side. PRI Trunking SIP Trunking • Expensive monthly costs […]
Blog
11 Advantages of VoIP for Business
Every business requires an efficient communication platform that will save costs. Small and medium-sized enterprises (SMEs) look for cost-effective means while running their business. The conventional phone happens to be a costly system that businesses would like to replace. However, for a business that’s looking for a cost-effective and efficient platform for telecommunications, Voice over […]
Blog
Your Guide to Unified Communications Tools and Accessories
Imagine a true one-stop solution to all your business communications. You need a set of unified communications tools that brings together all your needs: Get all your communication needs in one place with Microsoft Teams. Imagine now that this toolbox is not only full of all the tools that your business needs but that […]
Telecom Market Comparison
5 Facts about Home VoIP Systems
VoIP was widely embraced by all kinds of businesses as a viable solution to their daily communication needs. It gave businesses greater service mobility and ensured higher efficiency in client interactions that tipped the scales in its favour. Soon enough, it was evident that the potential of the VoIP telephone is no less when it […]
Blog
How to Choose the Right Features for Your VoIP System
A VoIP system offers a plethora of features, but not all of them are important based on your preferences. Hence, as someone from the IT field or as a homeowner, it is essential to choose a phone system that suits your individual needs. You would not want an enterprise-grade system installed in your home, and […]
Blog
How to Choose the Best VoIP Service for Business
Communication is an important aspect in every industry and, with today’s technology, there are several options that businesses can consider for them to converse with their customers, bargain with the vendors, and coordinate with their team. While there are email, chat, and social media channels, customers may sometimes prefer verbal communication. This is why many […]
The Digital Age
Things That Affects Your VoIP Phone Services
Almost everything in the world today is advancing as a result of technology. From how you travel, conduct business, get medical treatment, to how you communicate, technological advancements are changing everything we do. In the communication sector, VoIP phone services are revolutionising the way businesses communicate within themselves as well as with their customers. Unlike […]
Telecom Market Comparison
Pros and Cons of Different Unified Communications Platform
Overview of unified communications Unified communications (UC) refers to a phone system that combines different communication methods within a business. Many businesses communicate in a range of ways, including email, fax, SMS, instant messaging, video calling, and so on. With a unified communications solution, everything is wrapped up into one simple system, making business communication […]
Telecom Market Comparison
4 Reasons Why You Should Use A VoIP Number
Businesses are shifting their communication systems to VoIP because it is more beneficial for them to have an alternative system that is more efficient and entails less cost.
Business Growth
Cold Calling for Chickens
Is Cold Calling A Successful Marketing Strategy In Present Times? Cold calling refers to the solicitation of a possible customer who has not had prior interaction with a salesperson. It is a form of telemarketing and is amongst the most common and oldest forms of selling and marketing. However, warm calling refers to the solicitation […]
Telecom Market Comparison
Skype vs WhatsApp
Skype vs WhatsApp: Comparing the two prominent communication services When comparing Skype and WhatsApp, it is important that you get the details of both platforms in order to make an informed decision. WhatsApp was designed for mobile devices, while Skype was primarily a computer-to-computer application that could call other phones as well. Things have progressed […]
Analytics
Understanding KPI Report to Improve Performance
Understanding KPI Report – What You Need To Know A company’s success is made evident when it is successfully progressing towards fulfilling its objectives. However, meeting organisational targets can be a tough task for management; thus, they resort to a performance management technique known as selecting Key Performance Indicators (KPIs). Understanding the KPI report will […]
Business Solutions
Sales Pipeline Managements
The Best Ways to Manage Your Sales Pipeline The success of any business is reliant on many factors, including a sales pipeline. According to research, approximately 75% of sales managers prioritise sales pipeline review meetings with their sales reps several times a month. However, more than 60% of respondents highlight that their companies are not […]
The Digital Age
The History of the Internet
Major Events In The History Of The Internet The internet is a global broadcasting capability, a device for information dissemination, and an agency for interaction and collaboration between people and their computers without regard for geographic location. Thus, the internet is almost like a miracle. But how did this miracle turn into what it is […]
Telecom Equipment
Does Anyone Even Send A Fax Anymore?
WHY FAXING IS STILL AN IMPORTANT BUSINESS TOOL Even though the fax machine is an outdated piece of hardware, the technology behind it is very much alive, which makes it a valuable business tool today. During the early 1980s, the fax machine was considered the height of business tech, but you begin to wonder why […]
Business Solutions
Customer Relationship Management (CRM)
What Is Customer Relationship Management? What Are Its Components, Types, And Benefits? A CRM, or customer relationship management, is a selection of strategies, protocols, and technologies that companies utilise to analyse and manage customer interactions and data throughout the customer lifecycle, to enhance customer services relationships, aid in customer retention, and steer sales growth. CRM […]
The Digital Age
The Difference Between Artificial Intelligence and Machine Learning
DIFFERENCES BETWEEN ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING Catchphrases that you will hear a lot today include artificial intelligence (AI), machine learning (ML), and neural networks. They are often used interchangeably, but are actually very different things. If you want to know the differences between Artificial Intelligence and Machine Learning, then please let me explain. We […]
Business Solutions
How To Give Excellent Customer Service
If there is one thing that helps with bringing in new clients and customers, which also helps with sustaining the ones we already have, it is excellent customer service.
Telecom Market Comparison
Small Business Phone System – What should you get?
For a small start-up looking for the best phone system, a lot of variables can make it challenging. One thing most small businesses look for
Telecom Market Comparison
What are all the Office Phone Systems Options?
Prominent Office Phone Systems Available for Companies Office phone systems are referred to as a communication system in which various telephones are connected and used
Business Solutions
Tips for Team Collaboration Improvements
13 Essential and Effective Tips for Team Collaboration Improvements Team collaboration is a process during which employees work together as a team on a project.
Business Solutions
10 Office Mistakes that Stunts Business Growth
The 10 Common Office Mistakes Everyone Makes And How To Fix Them Working in the corporate sector is not that difficult. You have to come
Business Solutions
Virtual Assistant Management Tools
Why You Need a Virtual Assistant When You’re a Business Owner For a while now, the use of virtual assistants has been on the rise;
The Digital Age
Business Expo Events in the UK 2020
Get Ready To Attend These 11 Exciting Business Expos In The UK In 2020 A business expo, or trade show, is an exhibition organised so
The Digital Age
How Artificial Intelligence Works and Evolves
Artificial Intelligence (AI) Artificial intelligence is the replication of human intelligence processes by machines, particularly computer systems. This includes a learning process, self-correction, and reasoning.
The Digital Age
The New Age of Unified Communications
The New Age of Unified Systems Just as you have got used to one technology, another springs up that is transforming business. Much like big
Business Solutions
10 Tips for Effective Meetings
Tips to Conduct Effective Meetings Irrespective of which industry you belong to, meetings are an inevitable aspect that you cannot overlook. On a regular basis,
Telecommunications
Top 5 Solutions for Call Monitoring
HOW CALL MONITORING BENEFITS CUSTOMERS I’m sure you have made a call to the customer care line of a particular company you have dealings with,
Business Solutions
Allowing your Staff to Work from Home – Why?
9 Work From Home Benefits That Could Force You To Change Your Company’s Policy The trend is changing and many companies are choosing to let
Telecommunications
Call Handling – Business in 2019
Call Centre and Call Handling Predictions for 2019 2019 will bring many significant changes to the call centre and call handling industry. Call centres have
Telecommunications
All You Need to Know About WIFI and VOIP Calling
VoIP has gained popularity over time but is yet to be adopted by every business professional. The invention of VoIP has put a question mark
Business Solutions
How to Set Up a Call Centre and Economically
Call centres have been the talk of the town for quite some time now. This business has flourished over the years, and there are many
Telecommunications
What is SIP Trunking?
What is SIP Trunking and How Does It Work? As a business owner, you are always looking for ways in which to cut costs. While
Business Solutions
Business Communication Solutions
Business Communication Solutions – Out with the old and in with the new Business is all about sales, marketing, and generating profits. But for all
The Digital Age
How Virtual Meetings have Changed the World
Real Advantages of Conducting Virtual Meetings And How Can You Enhance The Productivity Gone are those days when collaborating meant to unite at one place.
Telecommunications
The future is here – All you need to know about 5G
All You Need to Know About 5g Technology Mobile phones are no more just a medium of attending and answering your calls. Mobile phones have
Wireless Communications
The History of Wireless Technology
How Does Wireless Technology and Cloud Computing Promote Telecommunications Growth? Whether we use a computer, a laptop, a smartphone, or a tablet, we can only
Telecommunications
The Evolution of Telecommunication Technology
How has Telecommunications Technology Evolved from Analogue to Digital and Beyond? Earth has always seen people communicating from great distances, including through drums and smoke
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