VoIP Case Studies

  • Case Study

Barristers Chambers

VoipTech provide Unified Communications and Managed Services to high-profile customers across industries. We provide, innovative solutions and diverse product portfolio to offer more to our customers using our strategic partners.

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CHALLENGES

Cloud Migration, Installation of Future-Proof Solution, Best of Breed Communications Technology.

A barristers’ chamber internationally recognised as a leading family law set, wanted to install top quality communications technology, future proofed with the organisation’s continual future growth in mind. They also wanted to move everything into a managed cloud environment, enabling them to avoid having to bring in external IT teams in the event of any technical issues.

SOLUTION

High Speed, Resilient, Scalable Connectivity. UC-One Licenses; managed LAN with high-speed WiFi

For the barristers’ chamber, we have installed:

• High-speed, resilient and scalable business connectivity supporting 80 barristers

• UC-One licenses for the chamber’s many legal clerks to speed knowledge sharing

• Managed LAN with high-speed WiFi

The business benefits

These solutions offer examples of how we can now deliver peace of mind for our customers. ‘It’s critical for us to know that the solutions we deliver to our customers both save them money and are built on a robust and secure technology platform.’ ‘If there are any issues, our customers know they have access to a 24 / 7 service desk, manned by IT experts who will deal with their queries on the same day they raise them. Before we implemented these solutions, these customers had multiple legacy systems, clouds and vendors to contend with; now, they have one cloud and one vendor – and that gives them peace of mind.’

Our client trusts us not only to deliver solutions, but to keep an eye on them after they’ve gone live.

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'The service has been unbelievable'

We work with companies who’s values and mission align with our own and I cannot recommend Voiptech highly enough. We have been a customer for two years and the service has been unbelievable. 

They identified our needs and supplied a system that revolutionised our communications internally, externally and delivered it under budget.  Badu

  • Case Study

Social housing provider

Social housing provider that owns over 6,000 homes and 30 sheltered housing schemes. They were saddled with an outdated, and therefore highly costly and fragile, phone system. They wanted to drive communications (and ultimately their entire infrastructure) into the cloud. Their primary motivation here was to maximise cost-efficiency, in part by taking some of the complexity out of their IT. Instead of dealing with disparate systems and multiple vendors, as they had been, they wanted to consolidate: a single cloud, managed by a single cloud-services provider.

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CHALLENGES

Cloud Migration, Consolidation of Communication onto single platform.

SOLUTION

Centralised network with 40Gbps Firewall. Managed WAN servicing 22 sites: full contact centre with 200 UC-One Licenses.

For the social housing provider, we have installed:

• A centralised network secured by a high capacity 40Gbps firewall

• Managed WAN delivering services to 22 sites

• Full contact centre with UC-One for 200users

The business benefits

Typifying the outcome of working with us, we have been able to further develop our relationship with these customers in the wake of the success of the solutions outlined; discussions have already begun around future projects, including virtual conferencing and full cloud migrations.

Our client trusts us not only to deliver solutions, but to keep an eye on them after they’ve gone live.

'Great support and always available'

Having access to 24/7 managed IT services means we can be confident that the technology forming the backbone of our business is secure, so we can focus on continuing to provide the very best specialist care services. Great support and always available.  My Homecare

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