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SIP VOIP PRODUCTS AND SERVICES FROM VOIP TECH

VOIP

Phone Calls

Our award-winning business cloud telephony services ensure that you’re available to your customers, wherever you are, and whenever they need you.

SIP Trunks

Our ability to provide SIP VOIP globally is one of our key advantages and many of our partners provide SIP VOIP services through our network for their international clients. 

Bundle Packages

Whatever the size of your business, we have a bundle solution to meet your requirements. So if you’re a Start Up or a FTSE 100 company, our team are here to help you.

Broadband

All of us have been here. The whole world crumbles on itself as quickly as those little green lights vanish on the router. You can’t send that important email to a customer, you can’t handle your orders and can’t even make a phone call in some instances!

Call Center Solutions

Designed for medium to large-sized companies looking for a SaaS contact centre solution that will reduce capital expenditure and easily manage demand flexibility where you can easily scale up or down.

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Omni-Channel Integration

INTEGRATED CONTACT CENTRE & CRM PLATFORM

Many contact centres also have other systems running in parallel – like Payment Gateways or third-party reporting systems. The integrated contact centre and CRM platform presented on a single agent screen increases productivity and reduces manual errors.

 

REFERENCE THE IVR INPUT OF THE CUSTOMER

Track the customer’s IVR journey and record those details in the CRM.
CTI AND SCREEN POPS

Customer details are presented to the agent in real-time which reduces call handling time and improves satisfaction
LINK TO CALL RECORDING

Automatically record Call Outcome, Call Duration, Call Notes and location of Call Recording in the CRM.

 

CLOUD-BASED SYSTEM
Our cloud delivery platform means that integration with other web based databases such as Salesforce.com or ServiceNOW can be completed within days and at minimal cost – in contrast with on-premise or hosted solutions where similar integrations are time consuming and often expensive.

 

SKILLS, CAMPAIGN AND RAPPORT BASED ROUTING

Customers can be routed the most appropriate agent based on profile and previous activities.
RAPID INTEGRATION

Delivered in weeks not months at a fraction of the cost of traditional integration projects.
OUTBOUND DIAL FROM CRM RECORDS

Agents can dial from their CRM application – reducing time and manual errors.