With cell phones dominating the 21st century, some may say that landlines are getting out of fashion. However, landline phones aren’t all that bad. It …

An Interactive Voice Response (IVR) system is a phone technology that lets callers interact with a computer to get information or assistance without the need …

Business communication is an integral part of a successful organisation. It is important to set up a communication infrastructure that can bring efficiency and transparency …

The digital workforce is no longer seen as a future trend but instead as an essential strategy to stay relevant in today’s market. The incorporation …

Companies have adapted to the emerging trend of building a business from home. This new work setup has been subject to scrutiny by experts in …

With the significance of communications in an organisation, businesses are gradually turning to communication solutions like cloud communications and unified communications. These innovations have started …

VoIP security risks are part of the move into a VoIP system. If you’re considering it, it’s normal to have concerns after assessing the potential …

How to Stay Productive in a Work from Home Setting as the Pandemic Continues? The current COVID-19 pandemic has been drastically affecting several industries. There’s …

Call centre solutions are performance-focused, designed to achieve specific goals: optimise response times, use data to understand customer concerns and needs better, and improve customer …