Business communication is an integral part of a successful organisation. It is important to set up a communication infrastructure that can bring efficiency and transparency to the company.
Poor communication can result in inefficiency, bad customer experience, unproductiveness, and the eventual downfall of the business. We live in the era of internet-dependent VoIP telephone that has completely changed the landscape of business communications.
Though VoIP devices are internet-dependent, these internet phones require a regular power supply along with a stable internet to keep them working. So, what happens to a VoIP connection when the power goes down?
Simply put, your phones will not work and remain powerless. There are plenty of issues that might also sprout up during the power interruption. However, with the right tactics, you can get through this situation.
In this article, we will discuss the issues that a power failure can bring to VoIP technology and how you can find the best solution to keep your VoIP connection intact. Let’s get started!
What Problems Do Businesses Face During a Power Failure?
Sudden power failures can be fatal for an organisation, as it can bring a lot of inconveniences. So what could go wrong in business using VoIP during a power outage?
1. Decreased team productivity
Efficient communication is the key to better productivity. Every department in an organisation is interconnected, thanks to VoIP. This helps employees to communicate with one another and get things done quickly. So, any hindrance in this seamless communication will significantly impact productivity.
2. Unmet deadlines
Many businesses use a VoIP device to meet customers’ requirements and needs. When the power goes out, you might not be able to submit your projects and deliverables on time, leaving you with unmet deadlines. In the long run, such issues can severely hamper a business’ credibility.
3. Lost computer data/unsaved files
VoIP systems involve an enormous amount of data that must be backed up daily. Whether it’s recording VoIP calls or listing contact details, there is plenty of information you need to store in VoIP devices.
During a power outage, these devices will lose power, and the VoIP connection will be interrupted, leaving you with lost or unsaved data.
4. Damaged hardware and IT equipment
Sudden power outages can significantly impact your hardware and lead to damages. There have been instances where sudden power supply and retrieval caused circuit damage to the telephone hardware. This will not only be a costly affair for you but also hinder the efficiency of the organisation.
5. Decreased sales or revenue
A business needs to be ideally available 24/7 to boost sales and revenue. Even an hour of a power outage can significantly affect a business’ bottom line.
When the power goes out, you run the risk of missing opportunities to connect with customers that might have made a difference to the company.
6. Lost clients
When a company is not able to promptly respond to customers due to power failures and inability to access VoIP devices, there is a high chance you might lose credible leads and existing clients. A power outage, thus, becomes a significant issue in client handling.
How Can You Resolve Power Outage Issues and Keep the VoIP Connection Running?
Though power outage is a crucial issue that can hamper the quality of work, it is not impossible to make things right. By taking the right steps and acting proactively, you can save your business from huge losses.
Here’s what you can do to keep VoIP running during an outage:
1. Contact power provider to confirm the outage
The first thing you need to do when the power goes out is to contact the power provider. Keep their contact details handy for emergencies like an unscheduled outage.
Call them to confirm the power outage and not an internal power issue in your organisation, and if it’s the former, ask them the estimated time the power will return.
2. Turn on your backup power supply
Every organisation should have a backup power supply. Even if it’s for a short period, a backup power supply can make a significant difference in keeping your VoIP system in working order.
3. Forward calls to mobile phones or home phones
It is always beneficial to use the call forwarding feature in your VoIP device. During a power interruption, make sure to forward VoIP calls to your mobile and/or home phones. This way, you will always remain in the loop and never miss an important call.
4. Switch to a VoIP smartphone app
A VoIP smartphone app allows you to manage your VoIP devices remotely through any device. Consider installing a VoIP app on your smartphone so that you remain connected even during a power interruption.
It also helps to have a power bank prepared to ensure that mobile devices are powered up throughout the outage.
5. Activate voicemail
Activating voicemail on your VoIP phone is also a great way to keep track of your calls during a power outage. With voicemails, you never miss calls and you also get a detailed recording of it that you can listen to at a later time. Make sure that your VoIP service provider offers a voicemail feature.
How Can You Prevent the Problems of a Power Outage?
There are plenty of solutions that you can apply during a power outage, but taking preventive measures will keep you off from the detrimental consequences.
With efficient planning, you can ensure that your business and VoIP connection never have to suffer during a power outage. Here are some of the best practices you can adopt:
1. Tap your backup power service provider
A backup power supply is essential during a power outage. Collaborating with your service provider will help you in making your backup power more reliable and efficient.
You can increase the standby time by seeking different packages from service providers. You will never have to run out of power during a power outage ever again.
2. Integrate automatic call forwarding
Auto call forwarding is one of the foremost features you need to look for before subscribing to a VoIP connection. With this feature, all your calls will be automatically forwarded to a number of your choice when there is no response from your VoIP telephone.
This way, your clients’ calls will never go unattended. It is a great way to ensure that you never miss essential calls, and that power outages don’t ruin the customer experience.
3. Forward the calls to another location
If you happen to have your office set up at different locations with a headquartered base, consider forwarding calls to that location during an outage.
This way, your company itself can handle the calls in your absence, and your customers can get proper company treatment when they call.
4. Get a backup internet service provider
The internet also goes down with a power outage, so there’s no way you can keep the internet connectivity intact unless you chose to seek help from a backup internet service provider.
It’s always best practice to have a backup internet provider to ensure that your VoIP devices are connected to the internet when you are using backup power during an outage.
5. Choose the right VoIP service provider
Everything sums up this particular point: if you have a good VoIP service provider, you have it all covered.
There are plenty of VoIP service providers in the market that are offering a myriad of services. It would help if you kept your eyes and ears open for the best one that fits your unique needs when you are searching for the ideal VoIP provider.
Make Your Business Communication More Seamless with the Right VoIP Service Provider
Gone are the days when businesses had to rely on copper wired telephone lines that are vulnerable to power shutdown and other connection-related issues. Today, we have internet phones called VoIP that have significantly bridged all the gaps in communication that traditional phones could not.
The issues brought up by the lack of communication can be rightly resolved by VoIP devices and its related services. But as VoIP works on both power and internet, the power outage can be a real issue, which can cause myriads of problems for your business.
Fortunately, some solutions can help you get through the situation. With what we discussed here, you can ensure the continuity of your business and that customer experience is not hampered despite a power outage.
And most importantly, with the right VoIP service provider, your VoIP connectivity remains intact no matter what happens.
VoIPTech Solutions is a reliable telephony company focused on providing VoIP communication solutions to businesses of all sizes. VoIPTech offers VoIP communication solutions that are customised for every client.
VoIPTech has a DIY VoIP service called Wave and a unified communication system called Communicator, both of which provide comprehensive VoIP features for unwavering VoIP services.
Connect now to know more about VoIPTech’s offerings and how we can help you get the most of your VoIP connection. Email us at [email protected] or call us on 0203 745 0201. You can also visit our website and get a virtual tour at https://voiptech.solutions.