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Customer Information

25%
Company Name
Title

First Name

Last Name

Phone

Email

Address

City

Post Code/Zip

County / Region

Country

Site Information

50%

How many office locations do you have ?

Do you wish to keep your existing numbers?

What is your existing telephony solution?

Please give a brief description of your requirements

Configure Phone System

75%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account
LICENSES*

UC-One (£19.50)

QTY

Total:

Office (£14.50)

QTY

Total:

Office Lite (£10.50)

QTY

Total:

Reception (£55.00)

QTY

Total:

Total License:

Configure Phone System

80%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account
MINUTES*

Small Bundle (£7.00)

QTY

Total:

Medium Bundle (£10.00)

QTY

Total:

Large Bundle(£13.00)

QTY

Total:

Total Minutes:

Configure Phone System

85%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account
HARDWARE

Polycom VVX311 (£128.50)

QTY

Total:

Polycom VVX411 (£151.20)

QTY

Total:

Voice Router SRX300 (£475.00) + Management (£63.00*)

QTY

Total:

Total Hardware:

Configure Phone System

90%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account

NUMBER PRESENTATION 

Porting Geographic DDIs (£171.00)

QTY

Total:

New DDIs to be provided(£1.00)

QTY

Total:

Total:

Configure Phone System

95%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account

DELIVERY AND TRAINING REQUIREMENT

Delivery (£22.00)

QTY

Total:

Installation and Training (£599.00)

QTY

Total:

Total:

Configure Phone System

100%

Order Specifications

Specifications with a * next to them indicate that they will be recurring charges on you account

OPTIONAL FEATURES REQUIRED

Call Recording (£10.00)

QTY

Total:

Fax Mailbox (£2.50)

QTY

Total:

Total:

Details




ORDER SUMMARY

99%

Grand Total:

LICENSES
Details





Total License:

MINUTES
Details





Total Minutes:

HARDWARE
Details





Total Hardware:

NUMBER PRESENTATION 

Details





Total Number Presentation:

DELIVERY AND TRAINING REQUIREMENT

Details





Total Training/Delivery:

OPTIONAL FEATURES REQUIRED

Details





Total Optional Features:

Order Confirmation

100%

THANK YOU

ORDER SUMMARY

100%
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Omni-Channel Integration

INTEGRATED CONTACT CENTRE & CRM PLATFORM

Many contact centres also have other systems running in parallel – like Payment Gateways or third-party reporting systems. The integrated contact centre and CRM platform presented on a single agent screen increases productivity and reduces manual errors.

 

REFERENCE THE IVR INPUT OF THE CUSTOMER

Track the customer’s IVR journey and record those details in the CRM.
CTI AND SCREEN POPS

Customer details are presented to the agent in real-time which reduces call handling time and improves satisfaction
LINK TO CALL RECORDING

Automatically record Call Outcome, Call Duration, Call Notes and location of Call Recording in the CRM.

 

CLOUD-BASED SYSTEM
Our cloud delivery platform means that integration with other web based databases such as Salesforce.com or ServiceNOW can be completed within days and at minimal cost – in contrast with on-premise or hosted solutions where similar integrations are time consuming and often expensive.

 

SKILLS, CAMPAIGN AND RAPPORT BASED ROUTING

Customers can be routed the most appropriate agent based on profile and previous activities.
RAPID INTEGRATION

Delivered in weeks not months at a fraction of the cost of traditional integration projects.
OUTBOUND DIAL FROM CRM RECORDS

Agents can dial from their CRM application – reducing time and manual errors.