With cell phones dominating the 21st century, some may say that landlines are getting out of fashion. However, landline phones aren't all that bad. It may seem outdated to keep…

An Interactive Voice Response (IVR) system is a phone technology that lets callers interact with a computer to get information or assistance without the need of a human operator. An…

Business communication is an integral part of a successful organisation. It is important to set up a communication infrastructure that can bring efficiency and transparency to the company.  Poor communication…

The digital workforce is no longer seen as a future trend but instead as an essential strategy to stay relevant in today’s market. The incorporation of new technologies into the…

Companies have adapted to the emerging trend of building a business from home. This new work setup has been subject to scrutiny by experts in the business industries. As with…

With the significance of communications in an organisation, businesses are gradually turning to communication solutions like cloud communications and unified communications. These innovations have started to gain momentum in the…

VoIP security risks are part of the move into a VoIP system. If you’re considering it, it’s normal to have concerns after assessing the potential dangers of VoIP hacking.  But…

How to Stay Productive in a Work from Home Setting as the Pandemic Continues? The current COVID-19 pandemic has been drastically affecting several industries. There’s no doubt in asserting that…

Call centre solutions are performance-focused, designed to achieve specific goals: optimise response times, use data to understand customer concerns and needs better, and improve customer experience, in combination with competitive…