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Award Winning Call Centre Solutions

Designed for medium to large-sized companies looking for SaaS call centre solutions that will reduce capital expenditure and easily manage demand flexibility where you can easily scale up or down.

Keep things simple with one of our pre-built bundles or customise your own by adding broadband and Hardware upgrades.

OUR SOLUTION

Easy to use fully functional software that gives control back to the call centre operation

Our solution offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old-world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just simple (and clever) pay-as-you-use call centre solutions combining voice and software to suit your business model. All you need is a web browser and business-grade voice – simple, easy, done.

Flexible Inbound Voice Campaigns

It’s still “Good to Talk”. Work more efficiently with our IVR Call Centre solutions and create flexible Inbound Voice Campaigns in minutes.

Cloud Contact Centre Voice Campaigns

100% delivered from the Cloud, “As a service” which means you have scalable voice capacity and can add extra agents when you need them or reduce your team when there’s less demand. You can also add in new remote agents in minutes to manage unexpected call spikes

User friendly  interface

The IVR offers a user friendly interface to help you change work-flows or recordings in seconds. This gives customers greater chance of self-service options and your agents more time to deal with complex tasks. The simple call-back feature means customers don’t have to wait in the queue – they simply enter the phone number on which they would they would like to be called back. Plus usage based, flexible pricing

Omni-Channel Integration

Efficiently integrate your CRM system with your contact centre operations. We help your business to deliver a seamless Omni-Channel experience.

OUR Easy to Use SOLUTION

Easy to use fully functional software that give control back to the call centre operation

Our solution offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old-world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that’s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business-grade voice – simple, easy, done.

Outbound Dialler

Our automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times

Email Marketing Campaigns

Create email campaigns easily with integrated email marketing software and use customizable templates to grow your business and better engage your customers.

Call Recording

Maximise call centre efficiency and never lose track of a customer conversation or contact while creating quality customer experience with our call recording software.

Live Chat Software

Don’t miss out on using the most popular digital channel. Improve your online customer experience and get even closer to your customers with real time live chat software for your website.

Reporting and Business Intelligence Software

Advanced business intelligence and analytics software to make better decisions faster and get the most out of your business’s data.

Self Service Administration for your Call Centre

Our Self Service Administration portal lets you manage your call centre from everywhere. Make system changes in minutes and track your campaign in real time.

A Secure Call Centre Payment Option

The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that all companies who accept, process, store or transmit credit card information maintain a secure environment. Our solution comes with a cloud-based contact centre payment solution which enables your agents to take payment transactions using credit card information over the phone in a secure, PCI DSS compliant manner.

Take control back of your call centre! Tell me more.
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The easy to use web interface puts control at your fingertips and be live as soon as you press ‘save’.

OUR Cloud SOLUTION

Best-in-class Cloud Telephony to power up your business

A voice system that grows with your business. A complete business communications service providing advanced call features that can quickly scale across multiple sites enabling employees to communicate wherever they are.

  • Campaign builder

Easy to use DIY software means you can set up new campaigns in hours – no 3rd parties or IT required.

  • Call recording

Record, encrypt and store calls as required. Access via a secure URL which can be written to your customer’s record in your CRM.

  • Flexible pricing

Usage based pricing that scales up or down with your business growth

  • Scale inbound capacity

When inbound call volumes spike you can quickly allocate more agents, move to IVR self-service or access remote agents

  • Manage results in real-time

Real time dashboards and analytics help you track campaign performance by the minute and adapt as needed.

  • Single agent toolbar

Your agents manage all interaction through a single toolbar which improves agent productivity and speed of training.

Boring Legal Stuff

Terms and conditions apply, 24 month contact applies to all bundles. Price displayed is the price per user per month. For more information on our products / bundles terms please click here.

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Omni-Channel Integration

INTEGRATED CONTACT CENTRE & CRM PLATFORM

Many contact centres also have other systems running in parallel – like Payment Gateways or third-party reporting systems. The integrated contact centre and CRM platform presented on a single agent screen increases productivity and reduces manual errors.

 

REFERENCE THE IVR INPUT OF THE CUSTOMER

Track the customer’s IVR journey and record those details in the CRM.
CTI AND SCREEN POPS

Customer details are presented to the agent in real-time which reduces call handling time and improves satisfaction
LINK TO CALL RECORDING

Automatically record Call Outcome, Call Duration, Call Notes and location of Call Recording in the CRM.

 

CLOUD-BASED SYSTEM
Our cloud delivery platform means that integration with other web based databases such as Salesforce.com or ServiceNOW can be completed within days and at minimal cost – in contrast with on-premise or hosted solutions where similar integrations are time consuming and often expensive.

 

SKILLS, CAMPAIGN AND RAPPORT BASED ROUTING

Customers can be routed the most appropriate agent based on profile and previous activities.
RAPID INTEGRATION

Delivered in weeks not months at a fraction of the cost of traditional integration projects.
OUTBOUND DIAL FROM CRM RECORDS

Agents can dial from their CRM application – reducing time and manual errors.