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Award Winning Call Centre Solutions
Outstanding and Reliable Call Centre Solutions.
We’ve designed our call centre solutions for business managers looking for solutions that are packed with features, scalable depending on the demand flexibility, and affordable to reduce capital expenditures. We offer pre-built and pre-configured bundles, but you also have the choice to customise your own by adding broadband, hardware, or other feature upgrades.
OUR SOLUTION
Take control of your call centre operations with our fully functional, easy-to-use software.
Our solution offers software as a service for contact centres of typically less than 100 seats. This approach allows you to break free from traditional, old-fashioned methods of call centre technology.
No need to worry about capital outlay, multiple suppliers, and bloated software. We offer just a simple (and clever) pay-as-you-use solution that combines voice and software to suit your business model. All you need is a web browser and a business-grade voice. Yes, it’s that easy.
Inbound Voice & Flexible IVR Campaigns
Improve and maximise inbound call routing with our high-quality and flexible IVR systems, it comes with innovative features that can build your voice campaigns in minutes.
Omni-Channel Support Integration
Promote integrated solutions to boost your business profitability and workforce productivity with VoIPTech’s multi-channel approach, serving customers in an integrated and cohesive manner. Using the latest communications technology—website, blog, social media—you can easily reach, engage, and connect with customers in any platform that they are comfortable with.
Cloud Contact Centre Voice Campaigns
Move your voice contact centre to the cloud and enable as many agents as you need to work remotely, or reduce your team if the demand is less. Our highly trained and dedicated support team will help you set-up a tailor-made solution that fits and meets your business needs.
User-friendly Interface
Our call centre solutions offer a user-friendly and intuitive interface to help you change workflows, calls, recordings, or user-dynamics in seconds. This will lower your customer handling times, whilst increasing the contact centre conversation rate. Maintain complete control and access to our fully customisable, user-friendly platform anytime.
OUR OFFER
User-friendly, all-inclusive, and functional software for you to take control of your call centre operations.
With the features that come with our cloud contact centre software, you can connect and attract more customers without the worry of system downtime. Designed to suit any of business models, you can streamline your support operations through the platform that helps you manage calls, chats, audio/video web conferencing, and screen sharing in just one click.
Automated Outbound Dialer
Increase customer outreach by routing calls directly to your live agents. It does not only reduce customer waiting times, but it also boosts agent productivity.
Email Marketing Campaigns
Increase sales, grow your customer list and optimise personalised and targeted campaigns with our integrated marketing software. We offer fully-customisable templates to better deliver powerful messages to your existing, new, and prospect target market.
Call Recording
Automatically record incoming and outgoing calls to maximise call centre efficiency. We offer the most intuitive call recording and cloud phone system so you never have to lose conversation and contact with your customer again.
Live Chat Software
Increase conversion rates with your customer efficiently with our live chat software solutions. We use automated software to help you qualify your site visitors, and it drives potential customers to the right agents, cutting downtime in responding to basic questions so your agents can just focus on customer service efforts.
Reporting and Business Intelligence Software
With advanced business intelligence and analytics software, we make sense of big data to help you make more efficient and sound decisions for your business needs. Our tools analyse your reports and present actionable information that can guide you in your decision-making.
Self-Service Administration for your Call Centre
Our self-service administration portal allows you to manage your call centre operations anywhere, anytime. Make changes in your system and track your campaigns real-time, enhancing knowledge management in minutes.
A Secure Call Centre Payment Option
With the growing concerns over security breaches, VoIPTech Solutions ensure that we strictly abide by the Payment Card Industry Data Security Standard. We ensure the highest level of security when processing and transmitting credit card transactions. Our solution comes with a cloud-based contact centre payment solution which enables agents to make payment transactions using credit card information over the phone in a secure, PCI DSS-compliant manner.
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Take full control of your call centre. Learn how
OUR CLOUD SOLUTION
We offer cloud-based telephony to boost your business profitability.
We offer a voice system that grows with your business. VoIPTech provides complete business communications service with advanced call features that can quickly scale across multiple sites, enabling employees to communicate whenever, wherever they may be.
Custom Campaign builder
No technical knowledge required. Set-up your campaigns with our customisable templates, no third parties or complicated IT processes needed.
Flexible pricing
Pay only for what you use. Prices can scale up or down depending on the flexibility of your business growth and needs.
Manage results and reports real-time
With real-time dashboards and analytics, you can easily manage and track campaign performances, and adapt or change processes in minutes.
Automated and Secure Call recording
Record calls and store it in an encrypted environment. You can then access and download it via a secure URL which can be written and uploaded to your CRM, all in a secure and efficient manner.
Scale inbound capacity
When inbound calls increase in volumes, you have the control to easily allocate more agents, move the calls to self-service IVR, or tap more remote agents.
Single agent toolbar
With this intuitive and simple toolbar, your agents will be able to manage all interactions, improving productivity and speed of training in return.
That Legal Stuff We Need to Know
- Terms and conditions apply.
- 24-month contract applies to all bundles.
- Price displayed is the price per user every month.
- For more information about our products or bundle terms, please click here.
Our team is available for consultation today!
We understand that our customers’ needs differ from time to time, and we stay flexible about it. Our customer service is open 24/7×365 to cater to your business queries. Give us a call anytime, anywhere and we’ll be there to help.
