Award Winning Call Centre Solutions
Outstanding and Reliable Call Centre Solutions.
We’ve designed our call centre solutions for business managers looking for solutions that are packed with features, scalable depending on the demand flexibility, and affordable to reduce capital expenditures. We offer pre-built and pre-configured bundles, but you also have the choice to customise your own by adding broadband, hardware, or other feature upgrades.
Take control of your call centre operations with our fully functional, easy-to-use software.
Our solution offers software as a service for contact centres of typically less than 100 seats. This approach allows you to break free from traditional, old-fashioned methods of call centre technology.
No need to worry about capital outlay, multiple suppliers, and bloated software. We offer just a simple (and clever) pay-as-you-use solution that combines voice and software to suit your business model. All you need is a web browser and a business-grade voice. Yes, it’s that easy.
Omni-Channel Support Integration
Promote integrated solutions to boost your business profitability and workforce productivity with VoIPTech’s multi-channel approach, serving customers in an integrated and cohesive manner. Using the latest communications technology—website, blog, social media—you can easily reach, engage, and connect with customers in any platform that they are comfortable with.
Cloud Contact Centre Voice Campaigns
Move your voice contact centre to the cloud and enable as many agents as you need to work remotely, or reduce your team if the demand is less. Our highly trained and dedicated support team will help you set-up a tailor-made solution that fits and meets your business needs.
Our call centre solutions offer a user-friendly and intuitive interface to help you change workflows, calls, recordings, or user-dynamics in seconds. This will lower your customer handling times, whilst increasing the contact centre conversation rate. Maintain complete control and access to our fully customisable, user-friendly platform anytime.
User-friendly, all-inclusive, and functional software for you to take control of your call centre operations.
With the features that come with our cloud contact centre software, you can connect and attract more customers without the worry of system downtime. Designed to suit any of business models, you can streamline your support operations through the platform that helps you manage calls, chats, audio/video web conferencing, and screen sharing in just one click.
Live Chat Software
Increase conversion rates with your customer efficiently with our live chat software solutions. We use automated software to help you qualify your site visitors, and it drives potential customers to the right agents, cutting downtime in responding to basic questions so your agents can just focus on customer service efforts.
Reporting and Business Intelligence Software
With advanced business intelligence and analytics software, we make sense of big data to help you make more efficient and sound decisions for your business needs. Our tools analyse your reports and present actionable information that can guide you in your decision-making.
A Secure Call Centre Payment Option
With the growing concerns over security breaches, VoIPTech Solutions ensure that we strictly abide by the Payment Card Industry Data Security Standard. We ensure the highest level of security when processing and transmitting credit card transactions. Our solution comes with a cloud-based contact centre payment solution which enables agents to make payment transactions using credit card information over the phone in a secure, PCI DSS-compliant manner.
Take full control of your call centre. Learn how
OUR CLOUD SOLUTION
We offer cloud-based telephony to boost your business profitability.
We offer a voice system that grows with your business. VoIPTech provides complete business communications service with advanced call features that can quickly scale across multiple sites, enabling employees to communicate whenever, wherever they may be.
That Legal Stuff We Need to Know
- Terms and conditions apply.
- 24-month contract applies to all bundles.
- Price displayed is the price per user every month.
- For more information about our products or bundle terms, please click here.
Our team is available for consultation today!
We understand that our customers’ needs differ from time to time, and we stay flexible about it. Our customer service is open 24/7×365 to cater to your business queries. Give us a call anytime, anywhere and we’ll be there to help.