Next-Generation Inbound Call Center for your Business
Cloud Call Centre
Our communications platform comes with a range of dialers to increase your customer engagement, contact quality, and productivity. Dialers include tools that are predictive, progressive and with preview capabilities.
New phone campaigns that can be launched in days.
Real-time customer or client engagement and metrics monitoring.
Strong and reliable customer support that will improve customer loyalty.
Increase Sales Revenue and Profit
Doing business in the cloud with the right dialers increases contact and lead conversion rates, therefore boosting agent productivity as well as sales.
Leverage on Mobility
VoIP through cloud technology provides a more convenient and efficient way to communicate anytime, anywhere.
Pricing is Flexible and Cost-Effective
Pay only for what you use. We offer pre-built and customisable packages that you can choose depending on your business needs, payable each month.
Manage Business Results in Real-Time
Real-time reporting and sophisticated live dashboards enable you to monitor, effectively analyse, guide, and track the performance of your team and business.
Access Remote Agents in Minutes
You and your agents can work anytime with applications that can run on mobile devices, giving them the freedom to work anywhere efficiently without the need for all-day desk work.
Scale Technology with Revenue
With our cloud-based software, you can monitor when agents are logged-in and you only pay with the amount of time they put in your service.
Improve Conversion Rates
Increase contact and lead conversion rates as your agents only connect to live customers, improving sales and agent satisfaction in return.
Tap Remote Access Agents Fast
Our system has the capacity to access remote agents in minutes, so you can just easily add more people in the workforce when call volumes spike.
Gather up-to-the-minute data and relay the analytics to your team and clients as it happens.
Voice
Communicate with your customers through the phone. We provide seamless voice solutions that come with features like Inbound & Outbound Dialler, IVR, and intelligent call routing.
Web Chat
Your customers can reach you while they browse your website through Web Chat. It allows more channels for customer engagement.
Your customers can reach you while they browse your website through Web Chat. It allows more channels for customer engagement.
Reporting
Our system allows you to archive the activities of your teams, making it more accessible for you when you need it for performance monitoring.
Fast Forward to Cloud
Our highly-trained customer support will help you implement the system quickly so you can move your business communication to the cloud in no time.
SMS
Send or receive notifications to your clients or customers right away using SMS.
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