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About

VOIPTECH

smarter communications

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Our

Partners

Hello, we’re Voip Tech Communications. For multiple reasons, our partners operate closely with us. We are simple to do business with, we offer flexible strategies, we will always go the extra mile, and we offer creative solutions. We're not saying this, that's what our partners are telling us.
Our partners choose our award-winning services because we are committed to providing VoIP, broadband, fibre and Cloud products that meet the short and long-term needs of their businesses. Our customers need us to be flexible, reliable and cost-effective – and that’s what we deliver.
Find out how we help by calling in today

0203 826 7040

24/7 Customer Support

Why Work With Us?

Unified • Faster • Reliable • Anywhere

Whilst the big communications companies focus on profit, our focus is dedicated to bringing the customer a reliably and fair priced service.

Unlike many of our competitors we understand what it’s like to run a small to medium sized business, because we are one. We know how important communications are to your business.

From calls to super-fast broadband we can provide you expert advice on all unified communications. So, whether you’re expanding your business or just starting out, we’ll be here for you every step of the way.

Happiness

We are so confident about the quality of our products that we give our Cloud Telephony Call Services a 30-day cash back guarantee. Terms and Conditions are applicable.

Technology

We know our stuff – from our award-winning technical teams, to dedicated customer support professionals, communication and knowledge are at the heart of what we do.

We also make sure all our products are user-friendly and super-fast to set up. We do this by continually innovating, ensuring that the finest and most reliable unified communications technology is available.

Great customer service

We want to make your VoIP Tech experience a favourable one and our London – based support team is prepared to assist you if the need arises.

Want to know More ?

Why not check out the video which tells you about delivering quality cloud communication solutions services to global businesses.

Our experts

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Peter betson

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Courtenay Mills

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Mark Betson

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Omni-Channel Integration

INTEGRATED CONTACT CENTRE & CRM PLATFORM

Many contact centres also have other systems running in parallel – like Payment Gateways or third-party reporting systems. The integrated contact centre and CRM platform presented on a single agent screen increases productivity and reduces manual errors.

 

REFERENCE THE IVR INPUT OF THE CUSTOMER

Track the customer’s IVR journey and record those details in the CRM.
CTI AND SCREEN POPS

Customer details are presented to the agent in real-time which reduces call handling time and improves satisfaction
LINK TO CALL RECORDING

Automatically record Call Outcome, Call Duration, Call Notes and location of Call Recording in the CRM.

 

CLOUD-BASED SYSTEM
Our cloud delivery platform means that integration with other web based databases such as Salesforce.com or ServiceNOW can be completed within days and at minimal cost – in contrast with on-premise or hosted solutions where similar integrations are time consuming and often expensive.

 

SKILLS, CAMPAIGN AND RAPPORT BASED ROUTING

Customers can be routed the most appropriate agent based on profile and previous activities.
RAPID INTEGRATION

Delivered in weeks not months at a fraction of the cost of traditional integration projects.
OUTBOUND DIAL FROM CRM RECORDS

Agents can dial from their CRM application – reducing time and manual errors.